Seller Faqs

HOW TO BECOME PARTNER/SELLER?

If you want to apply as Seller/Vendor Click Here !



HOW TO ADD PRODUCTS FOR SELLING?

if are seller and want to add products for selling Click Here or you can find Marketplace option for selling in you right side on menu at bottom !



WHAT IS SELLING FEES FOR SELLING PRODUCT ON HISMARTY?

Here you can find selling fees details Click Here



HOW TO SET SELLER PROFILE ( COMPANY BANNER,LOGO & COMPANY INFO) ?

You can set you company and profile info here !



HOW TO CHECK ORDER HISTORY?

Here is link to check your selling order History, Click Here



HOW TO SET FLAT RATE SHIPPING FOR ALL BUYERS?

You can add custom flat rate shipping here, Click Here



HOW TO FIND SELLING TRANSACTIONS?

You can find Transactions Here !



HOW CAN I CHECK MY SELLER PRODUCT LIST?

Here you can find your all Products listed by you for selling, Click Here !



DISPUTES , WITHDRAW & REFUND DETAILS FOR SELLER?

We send money to buyers on every First Week of the month, Sellers gets money for those sales which not comes in below three conditions:-

1- Order status should be marked as "Completed" to get your money.

2- If Buyer not ask for refund ( Buyers have 7 days to ask for Refund Detail Here)

3- Sellers have to wait 15 days to confirm payment.


HOW WE TRANSFER MONEY TO OUR SELLERS?

We will transfer money to sellers bank accounts, Sellers have to add bank details profile area under tab named PAYMENT MODE , Or Contact Us !



Note: You can also find these above links in Marketplace menu on bottom of right side menu.

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Seller Guide for Buyers


HOW TO ADD TRACKING NUMBER FOR BUYERS?

Step 1 : First click on Order List Here , As you can see all orders listed here , So now click on View (under Action tab)

Srep 2:  If you will scroll little you will able to find Tracking Number , So Select product for what you want to add shipping details and add shipping details !



HOW TO CHANGE ORDER STATUS TO SHIPPED?

Step 1 : First click on Order List Here , As you can see all orders listed here , So now click on View (under Action tab)

Step 2: If you will scroll little you will able to find ORDER STATUS tab at left side, Select product then choose select order status and click on Continue !



HOW TO LEAVE COMMENTS FOR BUYERS?

Step 1 : First click on Order List Here , As you can see all orders listed here , So now click on View (under Action tab)

Step 2: If you will scroll little you will able to find COMMENT at left side, Select product  then type comment and now click on Continue !



HOW TO PRINT INVOICE?

Step 1 : First click on Order List Here , As you can see all orders listed here , So now click on View (under Action tab)

Step 2: Now you will able to see PRINT INVOICE on right side (near submit button) then click on Continue !



HOW TO CANCEL ORDER ( IF NOT IN STOCK OR SOLD OUT)?

Step 1 : First click on Order List Here , As you can see all orders listed here , So now click on View (under Action tab)

Step 2: Now you can see CANCEL ORDER PRODUCT Button to cancel order



HOW TO CONTACT HiSmarty SUPPORT?

Sellers can find this link under MARKETPLACE menu on right side or Click Here !


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INFORMATION FOR SELLERS:-

PRODUCT MAXIMUM DELIVERY TIME?

Maximum time for delivery ( if buyer is from your country) :  2-7 days!

Maximum time for delivery ( if buyer is from your country) : 18-60 Day! 


Seller have to deliver product before above time periods, Also don't forget to check our Merchant Policy